Huntsville, Ala. (March 13, 2020) - The Von Braun Center is aware the COVID-19 outbreak is evolving rapidly, and have been following recommended protocol from the Centers for Disease Control and Prevention, the Alabama State Health Department, the International Association of Venue Managers, ServSafe, and local city entities. Precautionary measures to maintain and monitor building cleanliness for guests and employees through increased cleaning and sanitizing procedures have been implemented, and we currently remain open and fully operational.
We are working closely with meeting planners, artists, tour managers, and promoters. Event cancellations are at the discretion of those event organizers. If organizers decide to cancel or reschedule an upcoming event, we will work with them in making sure their guests are made aware.
WHAT TICKET BUYERS SHOULD KNOW:
Tickets for original performances will be honored on the new scheduled date. We encourage patrons to hold on to their tickets for rescheduled events.
Those not able to attend the new show dates are eligible for refunds at their point of purchase.
For refunds, as long as the tickets were purchased through Ticketmaster or the VBC, guests may return to their point of purchase (VBC Box Office or call Ticketmaster Customer Support at 800-745-3000 for tickets purchased via Ticketmaster).
We are unable to refund tickets purchased through other vendors outside of the VBC or Ticketmaster.
We are also unable to refund tickets for shows that have already passed, so if a guest has concerns we recommend they visit their point of sale prior to the day of the show in order to receive their refund rather than missing the show and trying to get a refund for their unused ticket at a later date.
For cancelled events:
For tickets purchased through Ticketmaster.com, refunds will automatically be issued. No action required.
For tickets purchased through the VBC Box Office, buyers should return to the VBC to receive a full refund.
LINK TO LIST OF POSTPONED, SUSPENDED OR RESCHEDULED EVENTS:
The health and safety of our clients, guests, visitors and employees continues to be a top priority. Below is a link to the current list of postponed, suspended or cancelled events. This list is being updated periodically. We appreciate your understanding and your patience during this unusual time. The link is also on the homepage of the VBC website and also on social media.